Transfer my number

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
nohead
One Hit Wonder
Posts: 1
Joined: 07/10/2016

Transfer my number

Post by nohead »

Hi,

I'm trying to transfer my phone number (from a local cable company voip service) to fpl. However, on the online store, it gives me the following message:

Error: Unfortunately the number (450) 371-786x is not available to be transferred to Freephoneline.
We apologize for the inconvinience.

What's the reason that the transfer doesn't work? Thank you for your help.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Transfer my number

Post by Jake »

Hi.
It looks like your phone number is registered on an exchange in "Valleyfield".
On this page (https://support.fongo.com/entries/22899 ... o-network-) you can find a list of all the areas where Fongo can port numbers from. I did a quick search and cannot see Valleyfield in there so it looks like they can't port number from your exchange.