Calling my number gets routed to someone else.

[OttawaDoug]

Hello,


I have a FreePhone Line number, and outgoing calls work fine.

When I use another phone, and dial the FreePhone Line number, I get routed to another persons number. I am dialling with 10-digits (NPA-NXX-XXXX) exactly as for the number that appears on my FPL account.

As another test, I use my FPL-phone to dial a mobile. Using the number displayed on the call-display, I call-back the FPL-number only to be routed to the wrong number.

Any ideas?


Thanks,
Doug.

[lustucru]

Check if the "Follow Me" option is set to "Always Call Forward".

[Jake]

It could be that your number was used by someone else before you and a setting is left in the system somewhere.
Log in online and check all the call forwarding options as mentioned above. If you don't see anything I would set something and test again to see if it makes a difference. If it does then just removing the number again might reset whatever is stuck. Failing that you will have to send in a support ticket for help as this sounds like a back end issue. https://support.fongo.com/anonymous_requests/new

[OttawaDoug]

You guys are geniuses. I disabled "Follow-Me" and the phone rings now.

I cannot see what My Follow-Me settings were, but I thought I had it setup to only forward after 5-rings. That said, the follow-me-number was an old, old number, that i guess was re-assigned to the poor guy I kept ringing.

Thanks for the help!