Hi, I have subscribed to FPL and ported my home phone number back in 2013.
Now I have ported that number to my cell phone carrier and cannot access my account online to port my other home phone to my FPL account.
I have submitted a ticket concerning this on Monday but have not heard from anyone, only the automate message.
Did I lose my account? Did I loose my device activation in the process?
I was under the impression that by porting my FPL number to my cell I would be temporarily assigned a phone like when I first subscribe until I go in my account to pay to port my other number...
I hope I didn't screw this up and have to pay for a key again...
Ported phone to another carrier now cant access my account
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Flow
- Just Passing Thru
- Posts: 2
- Joined: 04/05/2013
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Liptonbrisk
- Technical Support
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- Joined: 04/26/2010
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- Computer OS: Windows 64 bit
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Re: Ported phone to another carrier now cant access my accou
When you port away, your account is automatically closed, and, in turn, yes, you automatically lose your VoIP unlock key. You are not automatically issued a new FPL phone number.
It's possible someone may be nice and give you a new phone number for your old account. However, I'm aware of people experiencing difficulty getting that done in the past.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
It's possible someone may be nice and give you a new phone number for your old account. However, I'm aware of people experiencing difficulty getting that done in the past.
If no responds to your support ticket, provide the ticket number in a private message to Fongo Support: http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.