Online Account: Your SIP Status updates frequency ?

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jenom
Active Poster
Posts: 100
Joined: 01/03/2012
SIP Device Name: VDV21
ISP Name: Acanac VDSL
Computer OS: Windows 7 Ultimate
Router: Linksys-EA6900-DD-WRT
Location: Mississauga, Ontario, Canada

Online Account: Your SIP Status updates frequency ?

Post by jenom »

I changed my VOIP adapter to a new, different model.
Logged into my Freephoneline account "https://www.freephoneline.ca/showSipSettings" to check my SIP STATUS and it was still showing in "SIP User Agent" :my previous device , and in SIP Status: "Connected"
Thought I can reset this by powering down my new device and hoping that online account SIP Status would go "Disconnected"

However, this did not happened, 30 minutes later still shows old device as connected.

How often Freephoneline system checks the "real" status and updates online account SIP status information ?

Thanks!
User avatar
Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Online Account: Your SIP Status updates frequency ?

Post by Liptonbrisk »

For the reason you've described, it's always better to log into your ATA and check registration status there.

I don't know the answer to your question, but given that registration interval is supposed to be 1 hour, that's what I would guess.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
jenom
Active Poster
Posts: 100
Joined: 01/03/2012
SIP Device Name: VDV21
ISP Name: Acanac VDSL
Computer OS: Windows 7 Ultimate
Router: Linksys-EA6900-DD-WRT
Location: Mississauga, Ontario, Canada

Re: Online Account: Your SIP Status updates frequency ?

Post by jenom »

DL-ed and run software phone program
Now status changed quickly to "Desktop Phone......"
It seems, that my ATA device does not register properly
That would explain , why outgoing calls are working, and incoming calls are going voicemail
Need to adjust settings on this old Motorola VT2442
User avatar
Liptonbrisk
Technical Support
Posts: 3332
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Online Account: Your SIP Status updates frequency ?

Post by Liptonbrisk »

jenom wrote:DL-ed and run software phone program
Now status changed quickly to "Desktop Phone......"
It seems, that my ATA device does not register properly
That would explain , why outgoing calls are working, and incoming calls are going voicemail
Freephoneline only allows one (device, softphone, or app) registration per account at any time. The most recently registered device will ring. The other will not.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.