why am i getting calls from fpl?

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pete_fpl
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SIP Device Name: Cisco PAP2T
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Router: D-Link DIR-601 N 150

why am i getting calls from fpl?

Post by pete_fpl »

519-804-2222 has called me many times, why is that?
callopsitte
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Re: why am i getting calls from fpl?

Post by callopsitte »

I read in a topic that someone has had the same problem. Probably you did not buy a config file at the least and they want to sell you something. PM Kris (Admin) and tell him about it and leave your FPL number. He should do something about it.
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FONGO_steve
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Re: why am i getting calls from fpl?

Post by FONGO_steve »

You probably need to certify your account for 911 usage. This is mandatory, as you agreed for upon signing up, so we will call you to verify your details before submitting it through.
If we can't reach you after so many attempts, your account will risk termination if details are incorrect or we are unable to verify them
Steve
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pete_fpl
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Re: why am i getting calls from fpl?

Post by pete_fpl »

FPL-steve wrote:You probably need to certify your account for 911 usage. This is mandatory, as you agreed for upon signing up, so we will call you to verify your details before submitting it through.
If we can't reach you after so many attempts, your account will risk termination if details are incorrect or we are unable to verify them
ya i've gotten about 3 calls already, i don't want my account terminated :( lol
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FONGO_kris
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Re: why am i getting calls from fpl?

Post by FONGO_kris »

The risk of termination only applies to those of you who will continue to live at 69 Butt St. :)

When an address is rejected for name and address (This is directly from Northern911) an email is sent to the account holder then a phone call the following week (if not, another email is sent); if neither of these are answered then the account is flagged, in which another email is automatically sent to the account holder (Correspondence email) indicating the prompt change of the account details that reflect the current address, and not 69 Butt St. - When an account is flagged it is set to a 24 hour timer at which time yes, it is terminated.

We understand that as a free service people are free to sign up whenever they like, however we are still a phone carrier and expect that the logistics and mannerisms as portrayed by our fabulous ILEC's to be follow here as well when they apply.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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evilmonkey
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Re: why am i getting calls from fpl?

Post by evilmonkey »

admin wrote:The risk of termination only applies to those of you who will continue to live at 69 Butt St. :)
:lol:
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pete_fpl
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Re: why am i getting calls from fpl?

Post by pete_fpl »

FINALLY - picked up the call and got verified. i've missed probably 20 calls probably :)