port 13000

[diana_true]

I just started using the free phone line, with a headset. When I dial, I often have quite a long pause before getting a dial tone or ringing tone. If I run diagnostic it says no data transfer, port 13000 should be available. The call will most often go through, with some data loss now and then. Often, if I am receiving a call, I can hear them, they cannot hear me and disconnect before the issue might resolve itself on its own.
Otherwise, this is fairly satisfactory. I had a true voip line for years, but the ata died in the heat and I can't afford to replace it right now.

I have no idea where to look for ports or how to make them available. If someone could guide me through this I would appreciate it.


Diane

[FONGO_steve]

Hi Diane,

The two things that will usually block ports are firewalls or your internet router.

If you're running a firewall or any internet security software, try just turning it off entirely and trying again. If it works, then you know that's the program where port exceptions need to be made for the softphone. If it doesn't work, then we'll have to look at you router as a source of the problem and it will need to be setup with some port forwarding rules. If #1 doesn't work, let us know the model of your router for #2.

[diana_true]

I disabled windows firewall. Dialing out or receiving still had a long delay before we could speak to each other but the call quality, clearness, was much better.

I use a paid version of AVG and can't disable it. I'm not sure what to do there.

My modem for internet with Sympatico is a wireless router but used hardwired on my desk top. All I can see on it is 2Wire Gateway.

[diana_true]

This isn't working out for me. I can't call anyone, the calls don't connect for at least 20 seconds after they pick up the phone. They hang up before that. It's the same with incoming calls. 22 secs is the norm.

I had one call with good call quality, must have been a fluke.

I know the push is to get us to use an ata, which I would love to do, but I simply don't have the funds at the moment.

I will continue to use the service, poor as it is, but no one I talk to will take it up, because the call quality is so poor.