Payment Error: Maximum attempts reached

[tf.li]

Hi guys,

I need your help, I am trying to transfer my phone number to Fongo, I can't pay for my order.

Error: Error: Maximum attempts reached.


Is there any way I can pay for transfer phone number, please let me know.


Hopefully waiting for your reply.

[Liptonbrisk]

First, visit https://support.fongo.com/hc/articles/2 ... nt-Methods

and

https://support.freephoneline.ca/hc/art ... ed-payment


"Fongo accepts ONLY the following payment methods on our online store:

- Visa
- MasterCard
- American Express

Notes

Cards must be issued by a Canadian issuer, as international cards are not accepted for payment.
Prepaid credit cards are not guaranteed to be accepted."

viewtopic.php?p=43024#p43024

Maximum attempts reached means that you have reached your daily refused attempts limit (more or less)

When putting in your billing information, you will want to make sure it is input in the exact way it appears on your [credit card] statements; otherwise, it will be declined

None of the volunteer moderators here work for Fongo. We don't have access to your account, and we can't process payments. Consequently, there's nothing we can do.

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee that every forum post is read by staff.

If you require further help, you will need to submit a ticket: https://support.fongo.com/hc/requests/new
I would choose either "sales" or "port-in inquiry" for the final issue type, in your case.


Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[tf.li]

Thanks so much!

First, visit https://support.fongo.com/hc/articles/2 ... nt-Methods

and

https://support.freephoneline.ca/hc/art ... ed-payment


"Fongo accepts ONLY the following payment methods on our online store:

- Visa
- MasterCard
- American Express

Notes

Cards must be issued by a Canadian issuer, as international cards are not accepted for payment.
Prepaid credit cards are not guaranteed to be accepted."

viewtopic.php?p=43024#p43024

Maximum attempts reached means that you have reached your daily refused attempts limit (more or less)

When putting in your billing information, you will want to make sure it is input in the exact way it appears on your [credit card] statements; otherwise, it will be declined

None of the volunteer moderators here work for Fongo. We don't have access to your account, and we can't process payments. Consequently, there's nothing we can do.

These are user-to-user support forums. Fongo Support staff is not obligated to respond here, and there's no guarantee that every forum post is read by staff.

If you require further help, you will need to submit a ticket: https://support.fongo.com/hc/requests/new
I would choose either "sales" or "port-in inquiry" for the final issue type, in your case.


Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline
account. Again, these two accounts are unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user forums.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.