[Resolved] Number Keys Don't Register

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46jimbo
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SIP Device Name: Grandstream 286
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[Resolved] Number Keys Don't Register

Post by 46jimbo »

I was a Freephoneline user for many years and recently switched over Fongo Home Phone. Same handset. Only the ATA has changed.

I find that I can no longer buzz people into my condo building. When I press '6', nothing happens. (I do a workaround with 'Follow Me' to my cell phone so I can buzz them in.) When TD bank asks me to press a number to receive a code, it doesn't work. It's just the above 2 cases where the number doesn't register when I press it. All this has changed since I made the switch to Fongo Home Phone. Any ideas?
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Liptonbrisk
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Re: Number Keys Don't Register

Post by Liptonbrisk »

It's a DTMF issue. Make sure you don't use a handsfree speaker mode.

Since the ATA is locked, there's nothing much I (or you) can do about it.

I suspect this is the fix (but I'm not positive): viewtopic.php?p=81384#p81384.

You need to submit a ticket to Fongo if you want to request to have those setting changes made to your ATA: https://support.fongo.com/hc/requests/new.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
46jimbo
Active Poster
Posts: 100
Joined: 12/18/2011
SIP Device Name: Grandstream 286
Router: Asus RT-N13U Rev.B1

Re: Number Keys Don't Register

Post by 46jimbo »

Thanks for your prompt reply, Liptonbrisk. I tried that phone number for testing the number keys and they all registered. I will submit a support ticket to see what they can do for me.
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Liptonbrisk
Technical Support
Posts: 3071
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Number Keys Don't Register

Post by Liptonbrisk »

You're welcome. That DTMF test that you called will work even when TD's doesn't, but a few people told me those specific settings fixed their banking issues.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
46jimbo
Active Poster
Posts: 100
Joined: 12/18/2011
SIP Device Name: Grandstream 286
Router: Asus RT-N13U Rev.B1

Re: Number Keys Don't Register

Post by 46jimbo »

I'm happy to report that Fongo technicians fixed the problem.
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Liptonbrisk
Technical Support
Posts: 3071
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: Number Keys Don't Register

Post by Liptonbrisk »

I'm glad the problem is resolved. Thank you for reporting back.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.