$1.95 + tax per month (or $23.40 + tax annually) 911 fee for VoIP unlock key users starting October 1, 2024

[szyrob]

Would debit MC or debit Visa work?

[Liptonbrisk]

Would debit MC or debit Visa work?

I was told that "Some banks do not allow preauthorizations on their debit mc/visa. The customer will just have to try."

[leonid]

Hi guys, just to let you know (that may help), on my side, I did send them a message to now switch to annual billing by using their contact form: https://support.fongo.com/hc/en-us/requ ... nt_inquiry.

They did send me an email that confirm the Switch to Annual Billing and they say that my next billing date (Oct 25th, 2024) will be invoiced $23.40 + tax for the year of service. And also say that they billing system automatically charges my payment method on file overnight on my scheduled billing date.

Waiting this Oct 25th, 2024 to veryfied my credit card.

[Liptonbrisk]

For what it's worth, I've heard that support responses are quite a bit behind this week due to Freephoneline account suspensions beginning on October 30th, and now people are opening tickets to update their payment information.

911 Fee FAQ is located at https://www.fongo.com/freephoneline-911 ... rvice-fee/

--
These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.


Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.

If your ticket is closed, submit another: https://support.fongo.com/hc/en-us/requ ... nt_inquiry

This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.




Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[maxkuku]

Hi everyone!

I updated my cc payment on Nov. 25 and my service is still suspended until now . I did send them messages by using their contact form but I've not heard anything. Please let me know what my next step is. Thank you in advance.

https://support.fongo.com/hc/en-us/requ ... nt_inquiry

[Liptonbrisk]

Please let me know what my next step is. Thank you in advance.

What is your ticket number? When leaving a voicemail message, also provide the ticket number.

"If you are having trouble signing into your account and/or updating your payment info, please call Fongo's Billing Department at 855-553-6646 ext. 303. Leave us a voicemail that includes the phone number that is suspended, your name, and a call-back number.

Note:

- Suspended accounts can ONLY call Fongo's Billing Department or Emergency Services.

- Accounts suspended for 90 days will be terminated, and the phone number will be returned to the original provider."

--

These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.


Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.

If your ticket is closed, submit another: https://support.fongo.com/hc/en-us/requ ... nt_inquiry

This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.




Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.