Can't call China

[Roger Qian]

My phone is a new setup. It works great for any local call. However, when I try to make an international call to China, it does not get through. The dial string I used is 01186-XXXXXXXXXX. I am sure this is a correct format. The credit amount in my account is over 20 dollars. Can you help to fix this issue?

Regards,

Roger

[Roger Qian]

Hi I tried to make International calls to China. It has not been working since yesterday. I am sure the other end is okay. Any idea?

[Roger Qian]

I have problem to make the International call today. The destination country is China. I checked my own account. I have enough balance for the world credit. Please help to fix the problem.

[Liptonbrisk]

1. Login at https://www.freephoneline.ca/callLogs
Select the current month, and click "submit".

2. Ensure "From" shows the full number that you dialed.

3. Check the disconnect reason. Are you getting an incomplete number error?

4. Visit https://www.howtocallabroad.com/results ... llto=china

Ensure that you are dialing the number correctly.

5. I suspect this is the issue: viewtopic.php?p=80989#p80989
Submit a ticket: https://support.fongo.com/hc/requests/new.
Choose "World Credits Inquiry" for the final issue type.

They appear to be manually unblocking destinations on a per account basis. Tell them what countries you want to call, and ask them to manually unblock those destinations on your account.

Definitely include the full number you're trying to call in your ticket.


https://account.fongo.com/calling/long-distance (check cost)


--
World Credits are required: https://support.freephoneline.ca/hc/art ... ld-Credits (Freephoneline VoIP unlock key users)

https://support.freephoneline.ca/hc/art ... ld-Credits (Freephoneline desktop app users)

World Credits automatically renew: https://support.freephoneline.ca/hc/art ... Auto-Renew

[Liptonbrisk]

These are user-to-user support forums. Fongo support staff is not obligated to respond or read posts here. Volunteer moderators do not have access to your account and can't resolve account-related issues since they don't work for Fongo.


Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage" or "Degraded Performance", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Freephoneline account or
any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Freephoneline or Fongo Mobile
account. Again, these accounts are unrelated.

If your ticket is closed, open another: https://support.fongo.com/hc/requests/new (Choose "My Account Inquiry" for the final issue type.)

This is the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.




Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST.

Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.

Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

I'm having to break up my response into two separate posts because the maximum number of URLs per post is 10.