Work-a-round not working for Text notifications.

[Jackorama]

The work-a-round for Fongo app stops working properly after system update (Android 13 & 14) doesn't work. I miss all texts coming in. At least the phone still rings. I have even deleted the app and re-installed it again with no luck. Restarted my phone between turning off all permissions and turning them back on and still no luck.

There is no reason to have text service if you can't receive a notice sound. All other phone/text apps don't have this problem.

Just wondering if they are going to fix this problem?

Info: Galaxy A15 5G, Android 14, One UI v 6.1

[Liptonbrisk]

The work-a-round for Fongo app

What workaround?

There is no reason to have text service if you can't receive a notice sound.

1. Go through the system and battery settings listed at https://support.fongo.com/hc/articles/2 ... 26K0VH4H8Z

2. Follow the steps listed at https://support.fongo.com/hc/articles/2 ... roid-13-14 (especially step 3). There is an example video here: https://streamable.com/rravpg.

If those steps don’t help, then submit a ticket.

You can submit a ticket for your issue here:
https://support.fongo.com/hc/requests/new.

—
Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these accounts are all unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user support forums.

Volunteer moderators don't have access to anyone’s account and don't work for Fongo.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.