Work-a-round not working for Text notifications.

[Jackorama]

The work-a-round for Fongo app stops working properly after system update (Android 13 & 14) doesn't work. I miss all texts coming in. At least the phone still rings. I have even deleted the app and re-installed it again with no luck. Restarted my phone between turning off all permissions and turning them back on and still no luck.

There is no reason to have text service if you can't receive a notice sound. All other phone/text apps don't have this problem.

Just wondering if they are going to fix this problem?

Info: Galaxy A15 5G, Android 14, One UI v 6.1

[Liptonbrisk]

The work-a-round for Fongo app

What workaround?

There is no reason to have text service if you can't receive a notice sound.

1. Go through the system and battery settings listed at https://support.fongo.com/hc/articles/2 ... 26K0VH4H8Z

2. Follow the steps listed at https://support.fongo.com/hc/articles/2 ... roid-13-14 (especially step 3). There is an example video here: https://streamable.com/rravpg.

If those steps don’t help, then submit a ticket.

You can submit a ticket for your issue here:
https://support.fongo.com/hc/requests/new.

—
Visit https://status.fongo.com/.
If "Support System" indicates "Partial Outage", ticket response time can take up to a week (or longer).


You can check your ticket status by logging in at
https://support.fongo.com/hc/requests. That's an account for tickets
(zendesk) only and is completely separate from your Fongo Mobile account or any other Fongo account you may have. If you don't have a zendesk account yet, click "Sign Up" after visiting the link.
Use the same email address that you use to submit tickets. Do not use the same password as your Fongo Mobile
account. Again, these accounts are all unrelated.

Support staff does not respond to tickets on weekends or Canadian holidays.
Support hours are 9 a.m. until 4 p.m. EST. They are not obligated to respond
on the these user-to-user support forums.

Volunteer moderators don't have access to anyone’s account and don't work for Fongo.


Fongo does have https://twitter.com/Fongo_Support. I'm not sure if anyone
there responds to direct messages.
Similarly, they appear to be on Facebook:
https://www.facebook.com/FongoMobile/. I don't know whether they'll respond to you there.

[Jackorama]

Sorry for the late reply, but my mother had past away.

I did follow all the instructions and it still didn't work. I opened a ticket and got the link to the video denying the permissions and then accepting them. I even dived deep into my Samsung Galaxy A15 5G, Model SM-A156W phone, to see if I could find something. I'm still not receiving notification sound for Fongo incoming texts, but I do get notification sound for text from the TextNow app. It stopped working after a system update. I will try a ticket again.

[Liptonbrisk]

Sorry for the late reply, but my mother had past away.

You have my deepest condolences.

I did follow all the instructions and it still didn't work.

The problem points to a known issue with Samsung's One UI 6.1 update, which can disable a setting that allows individual apps to manage their own notification sounds and categories.

1) Go to Settings on the Galaxy A15 5G.

2) Tap on Notifications. Then select Advanced settings.

3) Scroll down and turn ON the toggle for "Manage notification categories for each app".


This single setting is often the cause of missing notification sounds for specific apps after the One UI 6.1 update. There's a related video here: https://www.youtube.com/watch?v=sR-T93pDxmU.


4) After enabling "manage notification categories for each app", restart your phone.


5) Even though you've tried this before, go through the following steps again after rebooting your Galaxy A15. System updates can reset permissions in ways that simply verifying them won't resolve.

a) Go into the phone's Settings--> Apps --> Fongo.

b) Manually disable all permissions for the Fongo app.

c) After they are all off, re-enable all permissions again.

https://streamable.com/rravpg
https://support.fongo.com/hc/articles/2 ... roid-13-14

The act of toggling the permissions off and then on is what forces the system to re-register them correctly for the app.




6) If the issue persists, the Android system update may have left behind corrupted temporary files. Clearing the cache partition is one way to help resolve post-update glitches without deleting personal data. This step is optional. If you feel uncomfortable performing it, then don't.

Here's a related video: https://www.youtube.com/watch?v=uRQbNpw58eI.


a) Turn off the phone.

b) Connect the phone to a computer with a USB cable.

c) Press and hold the Volume Up key and the Power key simultaneously.

d) When the Android logo appears, release both keys.

e) Use the Volume Down key to highlight "wipe cache partition" and press the Power key to select it.

f) Confirm by selecting "Yes".

g) Once complete, select "Reboot system now"



7) If none of the above steps work, provide or update your existing ticket to Fongo support.

a) I would state that this is not a basic issue.

b) Provide the following information:

i) Phone Model: Samsung Galaxy A15 5G (SM-A156W)

ii) Software Version: Android 14 with One UI 6.1

iii) State troubleshooting steps performed. Clearly list all steps taken, including enabling "manage notification categories for each app," repeatedly performing the Fongo permission reset, and wiping the system cache partition (if that was performed).

iv) Mention that other texting apps do provide sound notifications, which then suggests the problem is isolated to Fongo Mobile's interaction with the One UI 6.1 update.

8) You can also request escalation to Fongo's support leader. Here's the escalation process: https://support.fongo.com/hc/articles/2 ... -Complaint.