Caller id is not completely working

[gershe]

My caller id is not working. When I get a call, I can see the phone number but not the name of the caller.

[Liptonbrisk]

Fongo services don't perform Caller ID name (CNAM) lookups.

CNAM lookups are dependent upon the service provider.

Freephoneline doesn't do CNAM (Caller ID Name) lookups (I.E., Freephoneline doesn't lookup the name of the caller, using the incoming phone number, in an external database). Unless CNAM is being sent by incoming caller's carrier, which often is not the case with cellular calls (I think Rogers is an exception), only the phone numbers are going to appear. CNAM lookups cost money, and for the price paid, Freephoneline isn't going to do CNAM lookups.

So, with an incoming call to your Freephoneline #, an incoming phone number will appear on your phone's Caller Id display, but a name only shows if that info is also sent by the provider. Other VoIP services typically charge a fee per call to do a lookup in a CNAM database (phone number is queried for a name in a database). Freephoneline doesn't offer that option. If CNAM info is passed on by the provider, Freephneline will display CNAM.

Freephoneline supports outbound and inbound CNAM.
But Freephoneline will not do CNAM lookups (which cost money).

If you've entered names for the specific incoming caller numbers in your phone's (if your handset supports saving names) contact list, then names should appear on your phone's display when incoming calls occur.

[gershe]

Thank you for your detailed explanation!

[Liptonbrisk]

You’re welcome.