no sip configuration on my profile??

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kenporter
Quiet One
Posts: 26
Joined: 09/17/2009

no sip configuration on my profile??

Post by kenporter »

when i log into my fpl profile it doesnt have the tab for the configuration?? I dont know why.
My fpl # is 289488xxxx
any help would be great.
thank you
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OverDrive
Lightly Seasoned
Posts: 151
Joined: 06/09/2010
SIP Device Name: SPA3102
Firmware Version: 5.2.13(GW002)
ISP Name: Start Communications (off Cogeco)
Computer OS: 8
Router: TP-Link TL-WR1043ND (DD-WRT)

Re: no sip configuration on my profile??

Post by OverDrive »

kenporter wrote:when i log into my fpl profile it doesnt have the tab for the configuration?? I dont know why.
My fpl # is 289488xxxx
any help would be great.
thank you
Did you pay the $50 + tax for the SIP configuration?
Adam Marshall
AJ Tek
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kenporter
Quiet One
Posts: 26
Joined: 09/17/2009

Re: no sip configuration on my profile??

Post by kenporter »

Yes I paid the $50 and I bought the ATA box. I was using it for quite a time but the ATA box is fried and I finally have a new one but cant configure it with out the configuration.

Any help would be wonderful.

Thanks
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User avatar
callopsitte_himself
Active Poster
Posts: 128
Joined: 09/03/2010
SIP Device Name: 2Wire 2701HGV-E
Computer OS: XP SP3
Location: Ontario

Re: no sip configuration on my profile??

Post by callopsitte_himself »

Are you using Firefox as your browser? It did happen to me with Firefox. When I realized and used Internet Explorer instead my SIP tab magically appearded.
If the clown doesn't laugh it's really not funny.
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kenporter
Quiet One
Posts: 26
Joined: 09/17/2009

Re: no sip configuration on my profile??

Post by kenporter »

I tried both now. Humm. everyone else has the SIP config??? I believe it was there at one point in time but it is now gone. Any ideas on who I should talk to about getting this info posted??
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User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: no sip configuration on my profile??

Post by FONGO_kris »

That would be me :D

Could you PM me your account number please?
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: no sip configuration on my profile??

Post by Jake »

kenporter wrote:I tried both now. Humm. everyone else has the SIP config???
Yes I see mine.

Just a thought, you don't have two accounts do you? one you have paid for and one you have not? Maybe you are logging into the wrong one?

I have two, but only see the 'sip settings' tag on my paid account.
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User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: no sip configuration on my profile??

Post by FONGO_kris »

kenporter, I do see that you've paid for a SIP config on both accounts, and have placed the file in the account in question.

Sorry for the inconvenience.
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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kenporter
Quiet One
Posts: 26
Joined: 09/17/2009

Re: no sip configuration on my profile??

Post by kenporter »

I still don't have the sip info under my account. They just are not there. I don't know what to do from this point.
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User avatar
FONGO_kris
Site Moderator
Posts: 1937
Joined: 05/06/2009
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3
Location: Cambridge, Ontario, Canada

Re: no sip configuration on my profile??

Post by FONGO_kris »

Ken, looks like everything has been restored, sorry for the confusion.

accountId=12894886xxx%sipconfig=true:xxxx
accountId=12894884xxx%sipconfig=true:xxxx
accountId=12894883xxx%sipconfig=true:xxxx
accountId=12894884xxx%sipconfig=false
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
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kenporter
Quiet One
Posts: 26
Joined: 09/17/2009

Re: no sip configuration on my profile??

Post by kenporter »

Thank you very much. Everything is fixed and back to normal. You guys are the best, like always. I didnt even get such good service from Bell and I paid them every month. I havent paid for phone service for about 2 years now and the customer service from you guys is awesome.

Thanks agian
Ken
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