Unable to install application

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jfernand
Just Passing Thru
Posts: 6
Joined: 10/05/2010
SIP Device Name: MTA 6328-2Re
Firmware Version: 3.0.75
ISP Name: Bell Fibe
Computer OS: windows 7

Unable to install application

Post by jfernand »

Hi,

I am trying to install Freephoneline application on my new laptop running Windows XP Professional x32

Install appears to go though initially ...then I get a popup error:

Error! One or more files are corrupted. Please reinstall FreePhoneLine!

I have tried installing to diff location: c:\Prog\

I also searched for all files starting with Freephone .... and deleted ... deleted install directory.

I have tried 2 diff. versions of your application ....both have same problem. Tried rebooting after uninstall .... downloaded the install file again and tried.

I know the app works as I have it installed on my other laptop running the same OS.... Any Ideas?
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Unable to install application

Post by FONGO_steve »

Also try reinstalling Java prior to the softphone and let us know if that has any affect.
Steve
Fongo
Development Support Specialist.
jfernand
Just Passing Thru
Posts: 6
Joined: 10/05/2010
SIP Device Name: MTA 6328-2Re
Firmware Version: 3.0.75
ISP Name: Bell Fibe
Computer OS: windows 7

Re: Unable to install application

Post by jfernand »

I also noticed under Documents n settings\freephoneline .... file error.log
I see:
[error]
date=05.10.10 09:57:40
message=MainWnd.constructor(6060/udp/tcp,vonix.ua.f@bb0d0) crashed with Exception: Mixer not supported: Port Conexant HD Audio input, version 5.10
...I'm wondering if the audio hardware is associated with this problem
jfernand
Just Passing Thru
Posts: 6
Joined: 10/05/2010
SIP Device Name: MTA 6328-2Re
Firmware Version: 3.0.75
ISP Name: Bell Fibe
Computer OS: windows 7

Re: Unable to install application

Post by jfernand »

Update:
I installed latest audio drivers (Conexant 20585).
Now I still get the error message while starting Freephoneline, but after that the app starts sucessfully.
Definitely some compatibility with my audio hardware.