Caller can't hear us

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pabucater
Just Passing Thru
Posts: 7
Joined: 05/22/2013

Caller can't hear us

Post by pabucater »

Issue when someone calls our freephoneline: we can hear the caller but they can't hear us.
Please verify.
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bridonca
Technical Support
Posts: 1225
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP

Re: Caller can't hear us

Post by bridonca »

This is an issue with your routing hardware sadly. More specifically, you router is no longer able to forward RTP ports to your ATA because it is rather poorly programmed.

What do you have for a router, ATA and modem?
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