My ATA registration failed

[mandmbedi]

I have Linksys SPA1001 VOIP ATA
Dlink Dir 615 Router

Mcafee total protection installed

My ATA was working and then get disconnected i cycle power and then it work for a day and then disconnected again

I have ports forward on my router
when i go to Mcafee home network defence it shows my router and ATA online
I can Access sipura menu via phone and listen to ATA IP address on it

when i go online with ATA and sees registration failed

what to do ?

[Jake]

I would first double check your timers to make sure they are not trying to register too often, then I would open a support ticket and get support to look and see if they can see any reasons their end. The links are in my sig.

[mandmbedi]

I would first double check your timers to make sure they are not trying to register too often, then I would open a support ticket and get support to look and see if they can see any reasons their end. The links are in my sig.

ok thanks jake ,i submit a support ticket
thanks

[Jake]

did you PM the ticket number to Support also? otherwise the ticket may just get closed and not looked at.

[mandmbedi]

by changing the proxy server to alternate one it resolved the issue


EDIT: Bridonca here. Topic is locked so I decided to edit this to get my 2 cents in.

The DIR-615 is a SIP VOIP unfriendly router. At the very least, it needs the latest firmware, and preferably DD-WRT.
You kind of fixed the issue by using another SIP port other than 5060. But if you do have future problems, do something about your router.