VM Notifications

[riazg]

Hello,

Since the new VM notification updates, my phone has stopped notifying me of new voicemails. I confirmed my ATA is setup properly and it was working in the past. There is no shutter tone but one time I came home and found out there was 5 new messages. What can I do?

Please help.

[Bunzy]

I have also been have the exact same issue and have been unable to resolve at my end.

[Fongo Support]

I have also been have the exact same issue and have been unable to resolve at my end.

Hi there,

If you have an obi device, can you please confirm that is configured exactly as per below?

http://forum.fongo.com/viewtopic.php?f=15&t=16090

Please let me know.

Thanks,

[Bunzy]

Everything looks to be the same except I am using voip4.freephoneline.ca port 6060 as per the knowledge base for Rogers cgn3 modem.

[Fongo Support]

Everything looks to be the same except I am using voip4.freephoneline.ca port 6060 as per the knowledge base for Rogers cgn3 modem.

Hi there,

I suggest to open a support ticket for this issue to have your account checked.

http://support.fongo.com/anonymous_requests/new

Thanks,

[Bunzy]

Will do and thanks for the quick replies.

[Bunzy]

So much for the support ticket, It was just closed with

We do not provide customer support for Freephoneline Desktop, Freephoneline VoIP Unlock Keys (SIP configuration files) and third party ATA devices. VoIP Unlock Keys should only be purchased by customers who understand networks and configuring SIP clients. Please check the Fongo Forum for Fongo customer discussion about third party ATA device configuration: http://forum.fongo.com/viewforum.php?f=15.

Can anyone confirm Voice Mail Notifications are working fine for them?

I want to make sure it is an issue at my end before I start restoring to default and reconfiguring everything.

Thanks

[Fongo Support]

So much for the support ticket, It was just closed with

We do not provide customer support for Freephoneline Desktop, Freephoneline VoIP Unlock Keys (SIP configuration files) and third party ATA devices. VoIP Unlock Keys should only be purchased by customers who understand networks and configuring SIP clients. Please check the Fongo Forum for Fongo customer discussion about third party ATA device configuration: http://forum.fongo.com/viewforum.php?f=15.

Can anyone confirm Voice Mail Notifications are working fine for them?

I want to make sure it is an issue at my end before I start restoring to default and reconfiguring everything.

Thanks

Hi there,

Please send me a PM with the ticket# and I will have a look.

Thanks,

[Bunzy]

Bunzy wrote:
So much for the support ticket, It was just closed with
We do not provide customer support for Freephoneline Desktop, Freephoneline VoIP Unlock Keys (SIP configuration files) and third party ATA devices. VoIP Unlock Keys should only be purchased by customers who understand networks and configuring SIP clients. Please check the Fongo Forum for Fongo customer discussion about third party ATA device configuration: viewforum.php?f=15.


Can anyone confirm Voice Mail Notifications are working fine for them?

I want to make sure it is an issue at my end before I start restoring to default and reconfiguring everything.

Thanks

Hi there,

Please send me a PM with the ticket# and I will have a look.

Thanks,

Thanks for help but I got a response back from support and they have fixed the issue by forcing a registration and rebooting my ata

Thanks again

[Gravufo]

Hello,

I have been having the exact same issue for a while now and my family keeps complaining about it.
Everything used to work just fine before. I didn't change the configuration of my PAP2T-NA at all.

Is there something that could be done?

Thank you!