2 Numbers on 1 Account, can't see other number

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StevenL
Just Passing Thru
Posts: 2
Joined: 01/04/2017
SIP Device Name: Mobile + Desktop App
Firmware Version: 3.2.7.0
ISP Name: FibreStream, Cable
Computer OS: Windows 10
Router: Asus RT-87U

2 Numbers on 1 Account, can't see other number

Post by StevenL »

Hi there,

I created an account via the website freephoneline.ca and generated a phone number.

When I was looking for the mobile app, I saw Fongo not knowing it was the same as the website, so I created another account using the exact same credentials and chose a new number.

Now when I log into the site it only shows my original number, however, my mobile app shows the newly generated 2nd number.

Is there a way I can separate the two or choose just one of them?


Thanks for your help.


Steven
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: 2 Numbers on 1 Account, can't see other number

Post by Jake »

Essentially they are different sites. They are owned by the same poeple, but the services are not cross compatible.

What this means is you have 2 accounts, one on FPL and one on Fongo. You can use the mobile app for your Fongo number, and the desktop app/Unlock Key for FPL.

If you log into Fongo you should see your number there, likewise when you log into FPL.
StevenL
Just Passing Thru
Posts: 2
Joined: 01/04/2017
SIP Device Name: Mobile + Desktop App
Firmware Version: 3.2.7.0
ISP Name: FibreStream, Cable
Computer OS: Windows 10
Router: Asus RT-87U

Re: 2 Numbers on 1 Account, can't see other number

Post by StevenL »

Thanks for the quick response.

Is there a way to use Fongo on the desktop? or is FPL the only desktop option?

Sounds like there's currently no unified platform between desktop and mobile.

As a side note, interestingly enough, my call logs from Fongo show up on FPL which is kind of cool.
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bridonca
Technical Support
Posts: 1225
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ISP Name: Eastlink
Computer OS: XP

Re: 2 Numbers on 1 Account, can't see other number

Post by bridonca »

You could run an android emulator on the PC and get Fongo that way.