I purchased a preconfigured ATA box (Grandstream Handy Tone 286) from FPL about two months ago; so far everything appears to be working fine.
For the purpose of trouble shooting or making changes, can FPC remotely access my ATA box?
ATA Remote Access
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Pierre
- Active Poster
- Posts: 58
- Joined: 10/19/2011
- SIP Device Name: ATA Grandstream (HT 286)
- ISP Name: Northwind wireless
- Computer OS: Vista, Window 7
- Router: D Link DIR655
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FONGO_steve
- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: ATA Remote Access
We have no way of remotely accessing ATAs, as they are NAT'd behind your router.
If a tech support agent ever needs access they would have the customer setup a temporary port forward in their router so we can get at it. However, this is a very rare scenario as our ATAs have an extremely intuitive and easy interface so we can easily walk customers through troubleshooting over the phone or email.
If a tech support agent ever needs access they would have the customer setup a temporary port forward in their router so we can get at it. However, this is a very rare scenario as our ATAs have an extremely intuitive and easy interface so we can easily walk customers through troubleshooting over the phone or email.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.