911 Personal Info

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46jimbo
Active Poster
Posts: 100
Joined: 12/18/2011
SIP Device Name: Grandstream 286
Router: Asus RT-N13U Rev.B1

911 Personal Info

Post by 46jimbo »

When I enter my address on the 911 page, the 2nd address blank always remains empty. In my case, I wish to enter my apartment number. I do this, press 'Update' and the program says that my information has been updated. However, when I return to this page, my apartment number is missing and the appropriate field remains blank.
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TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: 911 Personal Info

Post by TheHardy »

You could try entering it on the same line ... ie:
12125 86 Avenue Unit 9

or alternately

#9-12125 86 Avenue

System should support that.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
46jimbo
Active Poster
Posts: 100
Joined: 12/18/2011
SIP Device Name: Grandstream 286
Router: Asus RT-N13U Rev.B1

Re: 911 Personal Info

Post by 46jimbo »

Done! Thanks for the suggestion.
User avatar
TheHardy
***Übergod***
Posts: 1632
Joined: 08/13/2011
SIP Device Name: FPL PC softphone (buggy)
Firmware Version: 3.0.3.0
ISP Name: Telus Optik
Computer OS: Win7
Router: Actiontec V1000H
Smartphone Model: none
Location: Surrey, BC

Re: 911 Personal Info

Post by TheHardy »

Always happy to help out!

Be aware that now that you have CHANGED your 911 info, you can almost certainly expect a confirmation phone call from FPL (866-515-5550) within a few days; might want to make sure you answer the call, confirm the info, but ignore the upsell the may or may not try! ;-)
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126