Service not working - Friday March 30th
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- Quiet One
- Posts: 40
- Joined: 11/03/2010
- SIP Device Name: Linksys PAP2T-NA
- Firmware Version: 5.1.6(LS)
- ISP Name: Rogers
- Router: Linksys WRT160N with DD-WRT
Service not working - Friday March 30th
Is anyone else having issues tonight? I am experiencing the same symptoms we did back on Sunday March 18th, when the service was down - I do not hear a dial-tone. I have a Linksys PAP2T phone device and yes, I have power-cycled all my eqiupment. I can verify that although my internet is working just fine for most sites, the www.freephoneline.ca and www.fongo.com websites are hit and miss on whether the come up, or time out, when they do come up they have taken a very long time to do so. Next thing I checked was the forum site, but I understand it is on a different server. In any case my phone serice is not working. Before I spend a lot more time on my end trying to figure this out, is anyone else having problems?
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- *Go-To Guy*
- Posts: 651
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- SIP Device Name: Yealink T22 (SPA3102 GS286)
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- ISP Name: Bell-Aliant DSL
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- Router: Speedstream 6520
- Smartphone Model: Google Nexus 5
- Android Version: 3.2.1
- Location: St. John's NL
Re: Service not working - Friday March 30th
Phone calls are working for me at present on Adroid. The websites are also working normally at present........
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- Quiet One
- Posts: 44
- Joined: 10/14/2010
- SIP Device Name: OBIHAI/OBi200
- Firmware Version: 3.2.2.5898
- ISP Name: Rogers 5G Home Internet
- Computer OS: Windows 11
- Router: TP-Link Deco M4
- Location: GTA
Re: Service not working - Friday March 30th
Not working for me either. I'm in Brampton Ontario.
Website downloading very slow.
Website downloading very slow.
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- *Go-To Guy*
- Posts: 651
- Joined: 05/11/2011
- SIP Device Name: Yealink T22 (SPA3102 GS286)
- Firmware Version: 7.60.0.110
- ISP Name: Bell-Aliant DSL
- Computer OS: Linux Mint
- Router: Speedstream 6520
- Smartphone Model: Google Nexus 5
- Android Version: 3.2.1
- Location: St. John's NL
Re: Service not working - Friday March 30th
Thats odd. Things seem normal out here in NL although the round trip time of ping seems a bit slow.
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- Quiet One
- Posts: 40
- Joined: 11/03/2010
- SIP Device Name: Linksys PAP2T-NA
- Firmware Version: 5.1.6(LS)
- ISP Name: Rogers
- Router: Linksys WRT160N with DD-WRT
Re: Service not working - Friday March 30th
I'm in Markham, ON. And things are definitely not working here. Even the forum website is appearing slow at times now. There wasn't some notice that they were chaning servers and thus moving DNS settings or anything was there? And still no phone service. But, unlike the problem earlier this month I am able to call into my phone and leave myself a voicemail which does get deliered. But, I am unable to get my home phone to work - and as already stated the FPL, Fongo website are very slow, and the forum site is slower than normal. All other sites that I've tested (more than 30, are working very fast, like normal).
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- Technical Support
- Posts: 2837
- Joined: 10/18/2009
Re: Service not working - Friday March 30th
Things seem to be working fine where I am.
Funny how these problems spring up on Friday. This is the 3rd week in a row where something has happened on Friday.
Funny how these problems spring up on Friday. This is the 3rd week in a row where something has happened on Friday.
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- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: Service not working - Friday March 30th
I was working late and could not do any testing. Forum and website working fine.Jake wrote:Things seem to be working fine where I am.
Funny how these problems spring up on Friday. This is the 3rd week in a row where something has happened on Friday.
DOS?? Odd. I would suggest PM Steve and get one of their techies to check the log for their website and see traffic volumes and possible DOS symptoms! :/
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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- Quiet One
- Posts: 40
- Joined: 03/02/2012
- SIP Device Name: Linksys PAP2T
- Firmware Version: 3.1.15(LS)
- ISP Name: Start.ca
- Computer OS: Windows 7
- Router: AC66U
- Location: Brampton
Re: Service not working - Friday March 30th
No dial tone for me in Brampton 8:20 am...yet again 

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- *Go-To Guy*
- Posts: 651
- Joined: 05/11/2011
- SIP Device Name: Yealink T22 (SPA3102 GS286)
- Firmware Version: 7.60.0.110
- ISP Name: Bell-Aliant DSL
- Computer OS: Linux Mint
- Router: Speedstream 6520
- Smartphone Model: Google Nexus 5
- Android Version: 3.2.1
- Location: St. John's NL
Re: Service not working - Friday March 30th
Is this a problem affecting Rogers users only perhaps? Fongo services still seem normal in NL .
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- Just Passing Thru
- Posts: 2
- Joined: 10/08/2010
Re: Service not working - Friday March 30th
My phone stopped working since last night. I'm in markham. Trie rebooting router and ATA but no help. ATA status said registration state is offline. Earlier it said "can't connect to login server. "
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- Quiet One
- Posts: 44
- Joined: 10/14/2010
- SIP Device Name: OBIHAI/OBi200
- Firmware Version: 3.2.2.5898
- ISP Name: Rogers 5G Home Internet
- Computer OS: Windows 11
- Router: TP-Link Deco M4
- Location: GTA
Re: Service not working - Friday March 30th
Called customer service about one hour ago and they connect me back like nothing was ever happened.
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- Site Moderator
- Posts: 2131
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- Location: Cambridge
Re: Service not working - Friday March 30th
I'm just curious - did anyone on an ISP other than Rogers experience any connectivity issues?
So far everyone in this thread that experienced issues is on Rogers, where as Bell and Fongo DSL users seemed to say it was working.
So far everyone in this thread that experienced issues is on Rogers, where as Bell and Fongo DSL users seemed to say it was working.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
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- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: Service not working - Friday March 30th
I am using WindMobile, but did not get to the confuser til later in the afternoon (PDT) to play with making calls (darn work schedule!). I experienced no problems in Vancouver ...FONGO_steve wrote:I'm just curious - did anyone on an ISP other than Rogers experience any connectivity issues?
So far everyone in this thread that experienced issues is on Rogers, where as Bell and Fongo DSL users seemed to say it was working.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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- Lightly Seasoned
- Posts: 227
- Joined: 04/06/2010
- SIP Device Name: Double-NAT PAP2T-NA
- Firmware Version: 5.1.6 (LS)
- ISP Name: Rogers Express with SB5101
- Computer OS: Win7 32-bit for DV softphone
- Router: WNR3500L behind DIR-615C1
- Location: Brampton, ON
Re: Service not working - Friday March 30th
Good observation! I can confirm that Rogers was having a problem in the Scarborough/Markham area during the weekend (I was there visiting). It took "forever" to load a web page...I gave up on my ATA registration...either to FPL or Whistlephone. I am now back in Brampton and all is well here (btw I wouldn't know if there was a problem in Brampton during the weekend).FONGO_steve wrote:I'm just curious - did anyone on an ISP other than Rogers experience any connectivity issues?
So far everyone in this thread that experienced issues is on Rogers, where as Bell and Fongo DSL users seemed to say it was working.
.
You agree to read my posts at your own risk.
You agree to read my posts at your own risk.
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- Site Moderator
- Posts: 2131
- Joined: 07/16/2009
- SIP Device Name: Grandstream 286 & 701
- ISP Name: Worldline.ca
- Computer OS: Windows 7 Ultimate / Mac OS X
- Router: TR1043ND w/ DD-WRT Mega
- Smartphone Model: Galaxy S3
- Android Version: 4.0.4
- Location: Cambridge
Re: Service not working - Friday March 30th
Thanks for sharing! I have a sneaking suspicion that may be what caused the connectivity issue for the Rogers users. Our logs here indicate that everything was working perfectly all weekend on our side!cu2o2o2 wrote:Good observation! I can confirm that Rogers was having a problem in the Scarborough/Markham area during the weekend (I was there visiting). It took "forever" to load a web page...I gave up on my ATA registration...either to FPL or Whistlephone. I am now back in Brampton and all is well here (btw I wouldn't know if there was a problem in Brampton during the weekend).FONGO_steve wrote:I'm just curious - did anyone on an ISP other than Rogers experience any connectivity issues?
So far everyone in this thread that experienced issues is on Rogers, where as Bell and Fongo DSL users seemed to say it was working.
Steve
Fongo
Development Support Specialist.
Fongo
Development Support Specialist.
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- Quiet One
- Posts: 40
- Joined: 11/03/2010
- SIP Device Name: Linksys PAP2T-NA
- Firmware Version: 5.1.6(LS)
- ISP Name: Rogers
- Router: Linksys WRT160N with DD-WRT
Re: Service not working - Friday March 30th
I was out most of the day after my original post. Yes, we are on Rogers. The odd thing is of the 30 websites I tried the only ones that were slow were the Fongo, FPL and then the Forum website also slowed down, but was not as slow to come up as the others. So, to me, even if it was Rogers issues they were restricted to problems with the Fongo and FPL sites and services. Does that help narrow things down?
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- Active Poster
- Posts: 76
- Joined: 05/27/2011
- SIP Device Name: SPA2102
- Firmware Version: 5.2.13(004)
- ISP Name: Teksavvy Express Cable
- Router: Dir-601 DD-WRT
- Location: Brampton, Ontario
Re: Service not working - Friday March 30th
Interesting our Internet service is Teksavvy Cable of course using Rogers to the POI. And I just experienced an outage and flakiness before 8pm until about 8:22 even though speed test and response times are great
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- *Go-To Guy*
- Posts: 651
- Joined: 05/11/2011
- SIP Device Name: Yealink T22 (SPA3102 GS286)
- Firmware Version: 7.60.0.110
- ISP Name: Bell-Aliant DSL
- Computer OS: Linux Mint
- Router: Speedstream 6520
- Smartphone Model: Google Nexus 5
- Android Version: 3.2.1
- Location: St. John's NL
Re: Service not working - Friday March 30th
I used the PC FPL client for a call a few minutes ago and everything worked normally and we talked for 18 min without any sort of iterruption. I have also used the DellVoice Android app today with no problem. I think the problems may be coming from circumstances where ATA are not properly configured (especially PAP2 and SPA2102 devices) so that when the internet fails briefly or a reregister fails due to network problems the ATA fails to recover correctly.
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- ***Übergod***
- Posts: 1632
- Joined: 08/13/2011
- SIP Device Name: FPL PC softphone (buggy)
- Firmware Version: 3.0.3.0
- ISP Name: Telus Optik
- Computer OS: Win7
- Router: Actiontec V1000H
- Smartphone Model: none
- Location: Surrey, BC
Re: Service not working - Friday March 30th
Very valid points, and, IMHO, an accurate read on what likely happened. Makes technical sense to me.
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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- Just Passing Thru
- Posts: 8
- Joined: 04/04/2012
- SIP Device Name: Trixbox
Re: Service not working - Friday March 30th
I am currently experiencing an outage. I am located in Woodbridge Ontario on Rogers.