ReDialed numbers padded by "17028000"

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo
User avatar
lustucru
Technical Support
Posts: 210
Joined: 04/12/2012
SIP Device Name: Grandstream HT-286
Firmware Version: 1.1.0.45
ISP Name: Bell Fibe 300/300
Computer OS: Windows 7 Pro 64 bits
Router: Bell hub 1000
Smartphone Model: Moto E
Android Version: Android 6.0
Location: Montreal (QC)

ReDialed numbers padded by "17028000"

Post by lustucru »

When I try to redial a number with the VTECH DECT 6.0 cordless phone attached to the Grandsteam AT286 ATA, this number gets padded with "17028000" and I receive a busy tone: 514-885-xxxx-17028000

I first thought it was a new feature added by DV as a timestamp but this happens regardless of the time and the dialed phone number and it's always the same string.

The "disconnect reason" column of the log shows "invalid number format (incomplete number)".

This issue occurs only with the base phone attached to the ATA and the phone screen of the second handset shows 10 digits numbers.

I'm using DV since February 2012 and never experienced a similar problem. I didn't change any settings of the ATA.

Regards.
dibsmft
*Go-To Guy*
Posts: 651
Joined: 05/11/2011
SIP Device Name: Yealink T22 (SPA3102 GS286)
Firmware Version: 7.60.0.110
ISP Name: Bell-Aliant DSL
Computer OS: Linux Mint
Router: Speedstream 6520
Smartphone Model: Google Nexus 5
Android Version: 3.2.1
Location: St. John's NL

Re: ReDialed numbers padded by "17028000"

Post by dibsmft »

Check the configuration of your ATA. There is a setting "Dial Prefix" that might be adding the extra digits but from what you have said, It is more likely that the VTECH is adding the prefix from its set up.