dialing certain numbers results in a disconnect

Have a great idea? We'd love to hear it! Want to share the story of how Fongo is saving you money? This is the place to do it!
iiordanov
Just Passing Thru
Posts: 18
Joined: 09/28/2009

dialing certain numbers results in a disconnect

Post by iiordanov »

I was trying to call a TD Canada Trust branch (416 231 3444) using my FPL account. After a couple of rings, TD's branch number forwards to a central number where you have access to various services, and if you wait on the line, you get transferred to the actual branch you tried to call.

When I call this branch (and probably any other branch), after the couple of rings, the call gets disconnected instead of transferred. Can somebody confirm or disprove this hypothesis by dialing this TD branch? If this is happening to other FPL subscribers, could it be that FPL improperly detects the transfer as a disconnect, or purposely disconnects when it is transferred a certain way?

Thanks!
Iordan
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: dialing certain numbers results in a disconnect

Post by FONGO_steve »

Working perfectly for me. I called, heard a few rings, listened to the menu and got transferred to the branch when I choose 3.
That's from my FPL test account in the office configured on a Linksys PAP2T using our default configuration settings.
Steve
Fongo
Development Support Specialist.
iiordanov
Just Passing Thru
Posts: 18
Joined: 09/28/2009

Re: dialing certain numbers results in a disconnect

Post by iiordanov »

Completely my fault, please accept my apologies! I was dialing the number wrong!

Sincerely,
Iordan
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: dialing certain numbers results in a disconnect

Post by FONGO_steve »

iiordanov wrote:Completely my fault, please accept my apologies! I was dialing the number wrong!

Sincerely,
Iordan
Not a problem at all! At least with a number like that you can easily share for us to test :)
Steve
Fongo
Development Support Specialist.