Unable to change my "Call Follow Me" number

[bohsup]

After logging I can't change the call follow me number as the option button is un-responive.

[FONGO_mike]

Hi bohsup,

Can you please PM me your number and the number you wish to set the forwarding up with please? (Including a link to this thread)

[TheHardy]

After logging I can't change the call follow me number as the option button is un-responive.

Have you ENABLED the follow me option before attempting to add a follow me #?

If you had only 1 follow me number in the system, and deleted that number, I believe that the default system behavior is to DISABLE the follow me if you log out of the system without inputting a new number. If you are still logged in and on that screen, you CAN just go back and add a number without ENABLING it, but once you log out, and then back in again, make sure that you ENABLE first, THEN add a number ...

See if that gets it going for you!

[TheHardy]

Note: just did a quick test with my FPL account and CONFIRMED that this is the behavior of the module for my account ...

[FONGO_mike]

bohsup,

your follow me option should be working. when i verified the account (by logging in) i simple selected to enable the service (it is currently set to forward when unavailable)

[TheHardy]

your follow me option should be working. when i verified the account (by logging in) i simple selected to enable the service (it is currently set to forward when unavailable)

Mike -- can you confirm my "diagnosis and assessment" of how the follow-me option works and toggles when an active number is deleted? It certainly did on MY account when I went in and played with it ...

[FONGO_mike]

All that was missing was to enable the follow me settings. Everything else was ok.

[TheHardy]

All that was missing was to enable the follow me settings. Everything else was ok.

As per my post!

Mike: if you have a spare sec on your OWN FPL/DV account, just give a try to what I posted in my ENABLE before ADD post and verify the behavior ...

1) from a Follow-me enabled with # supplied state, remove follow me numbers until they are none.
2) log out of account
3) log back in
-- if correct, even though when you logged out, you had Follow Me ENABLED, as there were no #'s supplied, the system toggles status to DISABED/off, meaning that you must then FIRST re-enable it, prior to being able to ADD a number (duh, makes sense, but the actual act of DISABLING/turning off was never done by the user, the system did it 'behind the scenes').

[FONGO_mike]

when i do it and log back in, my follow me settings were still enabled.

[TheHardy]

Odd. Okay, gonna go do it again on my FPL account ... I am certain it toggled when I messed with it....

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Oh bloody hell, now it is NOT doing it. It is now acting as Mike described, where a log out maintains the ENABLED status even when the last FM # is deleted. (note: this was NOT the case during my initial trial...)

[FONGO_mike]

Odd. Okay, gonna go do it again on my FPL account ... I am certain it toggled when I messed with it....

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...
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Oh bloody hell, now it is NOT doing it. It is now acting as Mike described, where a log out maintains the ENABLED status even when the last FM # is deleted. (note: this was NOT the case during my initial trial...)

...........Murphy's law........

Like when your car makes a funny sound, and then stops the moment the mechanic takes it for a test drive.......

[TheHardy]

Never fails. In any case, you were able to get the users account resolved, and at least making sure it is enabled is a good first step.

I would add, that as we have noticed with certain OTHER drop-down menu driven options on Fongo sites, that if one appears to be grayed out, go see if you can change another one, to be able to allow the original one to be changed (I think the example of this was where you could not select a province until you scrolled past and threw in a postal code?)