Voicemail - can't access

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gregarious47
One Hit Wonder
Posts: 1
Joined: 11/01/2012
SIP Device Name: Asus Transformer Pad TF300T
Firmware Version: 4.1.1
ISP Name: Rogers cable
Computer OS: Mac OS X Mountain Lion
Router: SMCD3GN-RRR v1B

Voicemail - can't access

Post by gregarious47 »

When I bring up the VM dial pad I'masked to enter my "account number" which lunderstand is my issued phone number. It keeps telling me that the account is incorrect. I'v even tried dialling *98 to bypass but I get the same msg.
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Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Voicemail - can't access

Post by Jake »

It sounds like your account did not get set up correctly. Just to make sure though, your account number will be your phone number WITH the initial 1. *98 should get you straight in though.

I would suggest messaging Fongo_mike http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=3800 with a link to this thread and include your phone number to him so he can take a look at your account.