Other end cannot see my caller ID

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jhtfl
Just Passing Thru
Posts: 4
Joined: 11/19/2012
SIP Device Name: OBI100
Firmware Version: 1.3.0
ISP Name: Bell DSL

Other end cannot see my caller ID

Post by jhtfl »

I just ported my number over. When I call my office, the other end cannot see my caller ID.

Thanks!
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FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office

Re: Other end cannot see my caller ID

Post by FONGO_mike »

Hi jhtfl,

the outbound CID is actually set from within the ATA device. Have you verified that your device is set up to display it and that it is not set to hide outbound caller ID?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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jhtfl
Just Passing Thru
Posts: 4
Joined: 11/19/2012
SIP Device Name: OBI100
Firmware Version: 1.3.0
ISP Name: Bell DSL

Re: Other end cannot see my caller ID

Post by jhtfl »

I figured out it's myself accidently block the caller ID from ATA settings. Thanks!
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