Call display feature is on and off on Dec24,25

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lisi891
Quiet One
Posts: 31
Joined: 09/18/2012

Call display feature is on and off on Dec24,25

Post by lisi891 »

Sometimes only "incoming call" was displayed without phone numer, and I missed friends' incoming call.

I tested the feature , and sometimes miss call number was recorded. I am unclear if PFL is doing maintenance.

Any other people have similar experience? thanks
lotusland
One Hit Wonder
Posts: 1
Joined: 01/09/2013

Re: Call Display Feature is on and off

Post by lotusland »

Having similar issues with Call Display on FPL, Works fine when receiving a call from regular POTS (Plain Old Telephone Service) lines, however displays "Incoming Call" and or "Error" from mobile phone lines. Tried with different mobile providers/carriers and ended up with the same result.

Using a Cisco SPA 122 ATA with Router adapter.

Anyone have any thoughts or suggestions on this?
lisi891
Quiet One
Posts: 31
Joined: 09/18/2012

Re: Call Display Feature is on and off

Post by lisi891 »

lotusland wrote:Having similar issues with Call Display on FPL, Works fine when receiving a call from regular POTS (Plain Old Telephone Service) lines, however displays "Incoming Call" and or "Error" from mobile phone lines. Tried with different mobile providers/carriers and ended up with the same result.

Using a Cisco SPA 122 ATA with Router adapter.

Anyone have any thoughts or suggestions on this?
I did not do anything to my ATA, and my call display was back to normal later. It is obvious that something happened to FPL server, such as registration time.
lisi891
Quiet One
Posts: 31
Joined: 09/18/2012

Re: Call display feature is on and off on Dec24,25

Post by lisi891 »

yesterday I experienced someproblems again:

1 . Phone was out of service, and ATA phone light was off. The service was back to normal after rebooting ATA (linksys PAP1).

2. Call display is unreliable, and I missed some friends' call.

Any suggestion will be appreciated.
User avatar
Funkytown
Technical Support
Posts: 460
Joined: 04/01/2010
SIP Device Name: Cisco SPA112
Firmware Version: 1.4.1 (SR5) Oct 14 2
ISP Name: Cik Telecom
Computer OS: Windows 10
Router: Zyxel EMG2926
Smartphone Model: LG G8 Thinq
Android Version: Android Q

Re: Call display feature is on and off on Dec24,25

Post by Funkytown »

Go here http://forum.fongo.com/viewtopic.php?f=8&t=7552 Fongo Engineering/Technicians will try and work with you on a one to one level by email support. Please have some patience as they're receiving & responding to (many) others with isolated issues. ;)

Thank You