registration issues

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viper610
Quiet One
Posts: 25
Joined: 07/12/2010
SIP Device Name: SPA 2102
Firmware Version: 5.2.12
ISP Name: Acanac
Computer OS: Win XP
Router: WRT 54GL

registration issues

Post by viper610 »

I have been having trouble latley with my SPA2102 it will keep failing registration on voip.freephoneline.ca so i switch it to voip2 and it works for a little and then keeps failing, is there server issues?
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: registration issues

Post by Fongo Support »

viper610 wrote:I have been having trouble latley with my SPA2102 it will keep failing registration on voip.freephoneline.ca so i switch it to voip2 and it works for a little and then keeps failing, is there server issues?
Hi there,

Please be advised that there are no issues, please ensure that your SPA is configured correctly.

Thanks,
User avatar
Liptonbrisk
Technical Support
Posts: 3360
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: registration issues

Post by Liptonbrisk »

Ensure your registration interval is properly set. Lower values can cause lockouts.

http://support.freephoneline.ca/entries ... redentials

Registration Interval:


3600 seconds (1 hour)

Registration Expiry:


3600 seconds (1 hour)

Failed Registration Re-Try Interval:


120 seconds
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viper610
Quiet One
Posts: 25
Joined: 07/12/2010
SIP Device Name: SPA 2102
Firmware Version: 5.2.12
ISP Name: Acanac
Computer OS: Win XP
Router: WRT 54GL

Re: registration issues

Post by viper610 »

Thanks for the reply

I changed my settings to what you recommended (they were previously set to 1800) however I didn't see a failed retry interval setting.
as you can see from the pic the connection has not re-registered for a while
failed and time.JPG
And these are my current settings
SPA2102.JPG
any thoughts

Thanks again :)
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viper610
Quiet One
Posts: 25
Joined: 07/12/2010
SIP Device Name: SPA 2102
Firmware Version: 5.2.12
ISP Name: Acanac
Computer OS: Win XP
Router: WRT 54GL

Re: registration issues

Post by viper610 »

Just an update


I updated my Linksys spa2102 firmware to the most recent, did a factory reset and redid all settings acording to my account info and the additional Page information that was left above. Everything was great for the weekend, but today (monday) the phone has been down all afternoon

Thanks for your input :)
User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: registration issues

Post by Fongo Support »

viper610 wrote:Just an update


I updated my Linksys spa2102 firmware to the most recent, did a factory reset and redid all settings acording to my account info and the additional Page information that was left above. Everything was great for the weekend, but today (monday) the phone has been down all afternoon

Thanks for your input :)
Hi there,

Settings are almost correct. Please send me a PM and I will call you to assist.

Thanks,
viper610
Quiet One
Posts: 25
Joined: 07/12/2010
SIP Device Name: SPA 2102
Firmware Version: 5.2.12
ISP Name: Acanac
Computer OS: Win XP
Router: WRT 54GL

Re: registration issues

Post by viper610 »

Just thought I would send an update incase anyone has the same problem.

I was running tomato 1.28 the standard firmware and did some reading up that there have been some issues with it resetting due to newer Intel wireless drivers, and as it turns out there is a new computer in the house which I suspect may have an Intel wireless card in it. So I upgraded to "Tomato RAF Firmware v1.28.8525 _RAF ND VPN" from http://victek.is-a-geek.com/ and all my problems seem to have disappeared.

My router and internet have been online for over 4 days and have had no problems with my SPA2102 registering.

I suspect that the router was rebooting every couple hours and for some reason after that the SPA2102 would not be able to register until I shut everything down for a couple minutes and tried again, likely from when the new computer tried to get online with the Intel network card therefore crashing the router.

The main key is looking for a tomato firmware that has "ND" in the title which stands for New Driver (for the intel cards).

I hope this helps any tomato users out there having the same problem, It is a great firmware package and it would have been a shame if I couldn't use it anymore but thankfully there are updates :)