Not Receiving calls...

[itslooch]

I don't believe this to be an ATA issue. I can make calls from my physical phone and also from the desktop app but I can not receive calls on either. If i call from my cell to my freephone line number it just rings and then routes to voicemail. The good thing is that I can retrieve my voice mail messages... but phone does not ring and desktop app does not recognize any incoming calls when i test it. any thoughts?

[Fongo Support]

I don't believe this to be an ATA issue. I can make calls from my physical phone and also from the desktop app but I can not receive calls on either. If i call from my cell to my freephone line number it just rings and then routes to voicemail. The good thing is that I can retrieve my voice mail messages... but phone does not ring and desktop app does not recognize any incoming calls when i test it. any thoughts?

Hi there,

Do you have a Thompson speedtouch modem?

Please let me know.

Thanks,

[itslooch]

Thomson TG784

[Fongo Support]

Thomson TG784

Hi,

Please configure your device as per the below ;
http://forum.fongo.com/viewtopic.php?f=15&t=315

Thanks,

[itslooch]

All is good. Problem Resolved..... My wife thanks you.

[RafaDOm]

Hello, I just noticed that once again I have problems receiving calls.

The difference this time is that after making a call sometimes I get an
"Your connection is already in use, if you think this is an error call support" message.

Rebooted modem + ATA already.

Thanks

ISP : TekSavvy / DSL
Modem: Thomson ST516
Double-checked all ports are being forwarded properly.

[RafaDOm]

** Nevermind 2nd reboot worked, thanks.

Hello, I just noticed that once again I have problems receiving calls.

The difference this time is that after making a call sometimes I get an
"Your connection is already in use, if you think this is an error call support" message.

Rebooted modem + ATA already.

Thanks