No Texting on Mobile app as of two days ago

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jpfleblanc
Just Passing Thru
Posts: 2
Joined: 07/04/2012
SIP Device Name: htc one s
Computer OS: android 4

No Texting on Mobile app as of two days ago

Post by jpfleblanc »

Purchased an extension of unlimited canada texting for 30 days. Application states that I still have 28 days left.

When I try to send a text, I get the following:

"UH oh!

You are trying to text message a phone number that is not covered by your text messaging add-on package. Please consider purchasing the appropriate package"

This is a number I have texted many times using the same canada wide texting package. I seem to be able to receive texts but cannot send.

Anyone else experience this? Or totally on fongo's end? Support/billing is very slow responding.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: No Texting on Mobile app as of two days ago

Post by Jake »

Open a support ticket, then PM Fongo Support the ticket # (See sig for links)