Since you own a VoIP unlock key, you can use MicroSIP for free instead, if you’re interested: viewtopic.php?t=20772.OudoFyringSquad wrote: ↑08/14/2024 Okay so I pay to unlocked my sip and now you say the desktop app is not going to available
The CRTC doesn’t care (or know) whether Freephoneline users have 911 access on a cellphone.and not it sounds like I am supposed to pay almost 25 per for a feature I wont us because my mobile 911 is included
The CRTC mandates that 911 access is provided for what they consider to be local (and nomadic) VoIP services, and a couple of their customer service reps or officers suggest reporting service providers, which happens to include one that's based in Quebec, that make 911 optional with Canadian numbers.
https://crtc.gc.ca/eng/phone/911/voip.htm
"The three major obligations for local VoIP service providers in Canada are as follows:
To provide either Basic or Enhanced 9-1-1 service to their customers (Telecom Decision CRTC 2005-21)."
https://crtc.gc.ca/eng/phone/911/can.htm
"VoIP service providers’ obligations
Fixed/non-native and nomadic local VoIP services
Implement an interim solution that provides a level of 9-1-1 service, in areas where 9-1-1/E9-1-1 service is available from the ILEC, that is functionally comparable to Basic 9-1-1 service (see paragraph 68 of Telecom Decision 2005-21).
The interim solution must connect an emergency call to an intermediary, which in turn transfers the call to the proper PSAP or emergency services agency (see paragraph 61 of Telecom Decision 2005-21). As well, this solution must ensure that a 9-1-1 call originating from a local VoIP service is not routed to a PSAP that does not serve the geographic location from which the call is placed (see paragraph 68 of Telecom Decision 2005-21).
Regarding the determination of the caller’s location using nomadic local VoIP service,
the primary means of identifying the location of a 9-1-1 caller is by verbally determining the caller’s location;
if a 9-1-1 call is disconnected before the operator can verbally determine a caller’s location, the operator must attempt to call back in order to determine the caller’s location; and
the registered service address should be used only when the 9-1-1 caller cannot communicate his or her location or when a 9-1-1 call is disconnected before the 9-1-1 caller’s location can be determined, and the operator cannot re-establish contact with the caller (see paragraph 10 of Telecom Circular 2008-2).
Implement the capability to provide VoIP service provider (VSP) operators with a 9-1-1 caller’s telephone number, and require VSP operators to use the provided telephone number as a last resort to re-establish contact with a 9-1-1 caller, when a 9-1-1 call is disconnected before the caller’s location has been determined (see paragraph 17 of Telecom Regulatory Policy 2011-426).
Use zero-dialed emergency call routing service as the interim solution to route fixed/non-native and nomadic VoIP 9-1-1 calls to the PSAPs, pending the development and implementation of a long-term fixed/non-native and nomadic VoIP E9-1-1 solution (see paragraph 60 of Telecom Decision 2007-44).
Contact customers each time billing address changes are made to confirm the most likely physical address for emergency purposes, and ensure that customers are able to update their most likely physical address online (see paragraph 45 of Telecom Decision 2010-387).
Provide initial customer notification regarding any limitations that may exist with respect to 9-1-1/E9-1-1 service before service commencement. This information is to be made available through all of the following: marketing material used for television, radio, and printed media, the terms and conditions of service, on-line material, customer service representatives, service contracts, and starter kits. In addition, provide on-going customer notification during service provision through all of the following: marketing material used for television, radio, and printed media, the terms and conditions of service, on-line material, customer service representatives, warning stickers affixed to telephone sets, and billing inserts (see paragraphs 93 and 94 of Telecom Decision 2005-21).
Submit to the Commission proposed texts for customer notifications, which must adhere to the requirements set out in Telecom Decision 2005-61 (see paragraph 15 of Telecom Decision 2005-61).
In cases where there are limitations on VoIP 9-1-1/E9-1-1 service, obtain, prior to commencement of service, the customer’s express consent, by which the customer acknowledges his/her understanding of the 9-1-1/E9-1-1 service limitations, using one of the methods approved in Telecom Decision 2005-15 (see paragraph 98 of Telecom Decision 2005-21).
Provide all customer notification and any printed information used to secure express customer consent in alternative formats (e.g. Braille and large print) upon request. Furthermore, explain all customer notification and printed information to customers upon request (see paragraph 98 of Telecom Decision 2005-21)."
It is odd that when I discuss with CRTC reps what "provides" means and if 911 can be merely offered instead or made optional, they claim "no" (which brings into question what some other providers are doing). Whether those CRTC reps (if you chat with them, they're called "CRTC officers") know what they're talking about is another matter.
However, I note that Callcentric and Anveo (retail) both claim they're forced to make 911 mandatory if the customer claims to live in Canada.
"Do I need to have 911?
If you are located in the United States or Canada and have purchased a rate plan for outbound calling, or a phone number to receive calls we must provide you with 911 service as per FCC regulations in the US, and CRTC regulations in Canada."
https://www.callcentric.com/faq/23#162
"Can I opt out of E911?
You can not opt-out if you have indicated that you are residing in USA or Canada."
https://www.anveo.com/faq.asp?code=faq_e911#e911.optout
It's also obvious that Fongo didn't like Freephoneline customers making frivolous or test 911 calls because each 911 call to Northern 911 cost Fongo money: viewtopic.php?t=20529.
As I mentioned in the thread specifically discussing the $1.95 monthly fee, I suspect Fongo feels it needs to charge $1.95 monthly regardless: viewtopic.php?p=81602#p81602.it should be setup a PPU (pay per use)
Anyway, the decision has nothing to do with me.
Well, the service definitely isn’t free anymore after June 3, 2025.the name becomes a lie.
Lastly, (this is directed generally—and to no one specifically) when new forum accounts sign up to complain, keep in mind that you’re mostly complaining to non-Fongo employees (especially me, since I have to approve new posts). Fongo reps are not obligated to read or respond to forum posts. Consequently, if someone creates a problem here, that person is mostly just creating trouble for, or complaining to, me. But I don’t work for Fongo. Neither do most forum members, and these are user-to-user support forums.