Calling Platform Migration (Fongo Mobile, Fongo Home Phone, Fongo World Edition, Freephoneline) Scheduled for Jan 13-16

[Liptonbrisk]

The Fongo Status page should be visited regularly: https://status.fongo.com.

There is also a Fongo Planned Maintenance thread, but I'm guessing most don't know about it: viewtopic.php?t=9242.




https://status.fongo.com/maintenances/NOEqkx2G6tBj

"Scheduled - Calling Platform Migration (Fongo Mobile, Fongo Home Phone, Fongo World Edition, Freephoneline) Scheduled for Jan 13, 00:00 - Jan 16, 22:00 (EST)

Scheduled - We will be migrating our Calling Platform to the newest version. This may result in downtime for various components related to account management and purchases on the calling platform itself. During this time: 1. No new registrations 2. No in app purchases
No action is required from users. We hope the transition goes well; please wish us luck. This will ensure stability and performance as we grow and grow!"

[Liptonbrisk]

I'm skeptical that troubleshooting during this period will be useful.

Fongo Works has already been transitioned to the new version of the calling platform, and during Fongo Works' maintenance period, someone was getting a "this account number is not valid" error message when attempting outbound calls: viewtopic.php?t=20852. After maintenance finished, calls worked again.

Consequently, troubleshooting attempts from January 13th through January 16th are likely pointless. I suspect intermittent problems can arise (hopefully, not too many).