Account suspension

[pafkari]

My fongo account suddenly was logged out. I try to log back in but it didn’t work. Then On fongo website I try to log jn using my username And password it said my account was suspended!!!!
What is the reason please someone help

[Liptonbrisk]

Visit https://support.fongo.com/hc/articles/212435426 and viewtopic.php?t=20536.


If your account is suspended, posting about it here isn't going to resolve your issue. Support staff is not obligated to respond on these user-to-user support forums.
Volunteer moderators do not work for Fongo. We don't have access to your Fongo account information.

You will need to submit a ticket to have your situation reviewed: https://support.fongo.com/hc/requests/new.
You can check your ticket status by logging in at https://support.fongo.com/hc/requests. That's an account for tickets (zendesk) only and is completely separate from your Fongo account. If you don't have a zendesk account, click "Sign Up" after visiting the link. Use the same email address that you use to submit tickets, but do not use the same password as the one used for any other Fongo account.

Support staff does not respond to tickets on weekends or holidays. Support hours are 9 a.m. until 4 p.m. EST.

Visit https://status.fongo.com/.
If "Support System" indicates "Degraded Performance", ticket response time can take up to a week.

[pafkari]

My fongo is not authenticating me. It says my account is suspended. Why? Does anybody know?? I submitted a request to review it but there is no response after one day yet

[Liptonbrisk]

Your thread does not belong in the General Discussion forum for a Fongo Mobile account issue. Also, please do not create multiple threads about your issue.

Visit viewtopic.php?t=5

"Cross-Posting/Double Posting:

When posting a new thread, please post it only once in the appropriate forum. Posting an identical thread in multiple forums is not allowed without permission, and duplicate threads may be deleted. If you are unsure of which forum would be appropriate, please feel free to contact a moderator for advice."

[Liptonbrisk]

Does anybody know??

No one who posts here regularly knows. These are user-to-user support forums. Those who post here regularly do not work for Fongo. You will need to wait for a ticket response.

I submitted a request to review it but there is no response after one day yet

Ticket responses can take several business days. Fongo support does not work on weekends or Canadian holidays. Monday, May 19th, is Victoria Day in Canada.